FAQ's Return Policy
What happens if I receive my canvas print and it is damaged?
We would need you to just take a photo of the damaged print and the box (if also damaged) and email that to Linda@simplycanvas.com. From there we will get in touch with you and correct this for you right away.
Return Policy
Customer satisfaction is top priority at Simply Canvas. In all cases we will try to ensure that all customers receive excellent customer service. In some instances it may be necessary for Simply Canvas to replace damaged prints. Below are general guidelines that we follow in servicing our customers.
Notice of damaged merchandise must be submitted to Simply Canvas in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned to Simply Canvas for inspection before refunds or replacements can be submitted. In some instances, Simply Canvas may waive this requirement upon discretion. Upon contacting Simply Canvas, further details on replacement procedures will be provided. Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.
Simply Canvas is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced once they are returned to Simply Canvas. Please email us images of the damaged prints if you can. That can speed up replacement.
Conditions that are not acceptable reasons for replacement include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to handling, direct exposure to the elements such as heat and moisture, sizing discrepancies due to the 1/2" allowance we require, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.